Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use Rona App, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Hotel booking details and room number
• Account credentials (username and encrypted password)
• Profile information and preferences
• Payment information (processed securely through third-party providers)

1.2 Hotel Information

For hotel partners, we collect:

• Hotel name, address, and contact details
• Number of rooms and property information
• Staff member details and roles
• Business registration information

1.3 Usage Data

We automatically collect certain information about your device and usage patterns:

• Device information (type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited)
• App usage statistics and performance data
• Location data (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Service
• To process and fulfill service requests
• To send notifications and updates about your requests
• To improve and optimize our platform
• To provide customer support
• To detect and prevent fraud or abuse
• To comply with legal obligations
• To send marketing communications (with your consent)
• To analyze usage patterns and generate insights

3. Information Sharing and Disclosure

3.1 With Hotels

When you stay at a hotel and use Rona App, we share relevant information with that hotel to fulfill your service requests. This includes your name, room number, and specific request details.

3.2 With Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support services
• Marketing and communications

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your information is no longer needed, we will securely delete or anonymize it. Hotel partners may retain certain data for longer periods to comply with legal and regulatory requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@ronaapp.co.za. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

• Essential Cookies: Necessary for the Service to function
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some features of our Service may not function properly.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us. If we discover that we have collected personal information from children under 13, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify you via email or through a prominent notice on our Service for material changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: