Frequently Asked Questions

Rona App is available on the Apple App Store, Google Play Store, and Huawei AppGallery. Simply search for 'Rona App' in your device's app store and download it for free.

Yes, you'll need to create a free account to access hotel services through the app. Registration takes less than a minute and only requires your email address and basic information.

Rona App is available at over 0 partner hotels across South Africa and growing. When you open the app, you can search for hotels in your area or view a list of all participating properties.

You can request a wide range of services including room service, housekeeping, concierge assistance, wake-up calls, maintenance requests, and more. Available services may vary by hotel.

Absolutely. We use enterprise-grade encryption and security measures to protect your data. Your information is never shared with third parties without your consent, and we comply with all data protection regulations.

The Rona Hotel Admin Dashboard is a web-based platform that allows hotel staff to manage all guest requests, communications, and services in real-time. Staff can view, assign, and track requests from a central interface.

Yes, the dashboard supports unlimited staff users with different permission levels. You can assign roles such as Admin, Manager, Front Desk, Housekeeping, and Maintenance, each with appropriate access rights.

The admin dashboard is web-based and can be accessed from any device with a modern web browser - desktop computers, laptops, tablets, or smartphones. We recommend using Chrome, Safari, or Edge for the best experience.

Yes, Rona App can integrate with most major property management systems (PMS). Our team will work with you during onboarding to ensure smooth integration with your existing systems.

The dashboard includes comprehensive analytics and reporting features. You can track response times, completion rates, guest satisfaction, and individual staff performance metrics to optimize your operations.

We offer flexible pricing plans based on your hotel size and needs. Pricing typically includes a monthly subscription fee per room. Contact our sales team for a customized quote tailored to your property.

Yes! We offer a 30-day free trial for new hotel partners. This gives you full access to all features so you can experience the benefits before committing to a subscription.

Our subscription includes the guest mobile app, admin dashboard, unlimited users, real-time notifications, customer support, regular updates, and integration assistance. No hidden fees or extra charges.

The registration process is quick and straightforward. After submitting your hotel information, our team will contact you within 24 hours to begin the onboarding process. Most hotels are fully operational within 7-10 days.

Yes, there are no long-term contracts. You can cancel your subscription at any time with 30 days' notice. We're confident you'll love the service, but we want you to have the flexibility you need.

For the mobile app: iOS 12.0+ or Android 6.0+. For the admin dashboard: Any modern web browser (Chrome, Safari, Edge, Firefox) with internet connection. No special hardware or software installation required.

A stable internet connection is required, but no special WiFi setup is needed. The app works on any internet connection including WiFi, 4G, or 5G. We recommend reliable WiFi in public areas for the best guest experience.

The app has offline capabilities that cache recent data. Guests can still view information and submit requests, which will be sent automatically when connection is restored. Our system also includes backup servers for maximum uptime.

Yes, we continuously improve Rona App with regular updates that include new features, security patches, and performance improvements. Updates are automatic and require no downtime for your hotel.

We provide 24/7 customer support via email, phone, and live chat. Our dedicated support team is always ready to help with any questions or technical issues. We also offer comprehensive documentation and video tutorials.

Yes! We provide comprehensive training for your team during onboarding, including live sessions, video tutorials, and written guides. We'll ensure your entire staff is comfortable using both the app and admin dashboard.

We aim to respond to all support requests within 2 hours during business hours and within 4 hours outside business hours. Critical issues are escalated immediately and handled by our senior technical team.

Absolutely! We're always looking to improve our platform based on customer feedback. If you have specific needs or feature requests, our product team will work with you to explore customization options.